Insights & Articles

Industry trends, best practices, and perspectives on commercial loan servicing and lending technology.

The Most Valuable Part of Our Software Is a Record of Everything That Ever Went Wrong

The Most Valuable Part of Our Software Is a Record of Everything That Ever Went Wrong

How AI is helping us modernize decades of accumulated judgment - without forcing distinctive businesses into the same standardized software mold.

tscott@benedictgroup.com · Aug 13, 2026